Returns and Exchanges


Your complete satisfaction is our priority. If you are not satisfied with your purchase, you may return it within 30 days of the original purchase date for a refund or exchange. All FAÇADE Readers must be returned in the original packaging and shipping box with a packing slip.  Any item that is not in its original condition, is damaged, is missing parts, is without the original packaging, or is without a proof of purchase, may not qualify for a refund or exchange. The return and exchange period for backordered items is 30 days from the notified shipment date. Standard return shipping fee of $6.95 will be charged to your account with each replacement or exchanged item.


Limited Manufacturer’s Warranty


FAÇADE Readers are warranted to the original purchaser for up to 6 months from the original purchase date against breakage due to defects in materials and workmanship under normal use. At our sole discretion to determine manufacturer’s defect, will repair or replace the item free of charge. The limited manufacturer’s warranty excludes FAÇADE Readers without the original packaging and the damage caused by normal wear including scratched lenses, misuse, alteration, or improper care for FAÇADE readers. In addition, FAÇADE readers are not warranted against accidental damage. For additional services, such as replacement of non-prescription lenses for FAÇADE Readers, please contact our customer service. All returns must follow our return and exchange procedure.